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FAQ |
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| FREQUENTLY ASKED QUESTIONS |
| Electronic Ticket |
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What is an E-ticket? - How to check-in with E-ticket? - How to receive your E-ticket? |
| How to make a booking? |
| 1. Book via Telephone 2. Book via Fax 3. Book via Online Forms 4. Book via Walk-in |
| Option 1 – Book via Telephone |
| Call Misa Travel at (65) 6538 0318. If we do not have an available ticketing staff to attend to you immediately, please leave us your contact details and we will respond to you when the next person becomes available. |
| Option 2 – Book via Fax Please print out the following forms provided below and fill up the necessary information. Then fax it to us at (65) 6536 5895 / (65) 6532 3816. |
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1.
Booking Form - Air Ticket 2. Booking Form - Star Cruise 3. Booking Form - Hotel 4. Booking Form - Free & Easy Packages 5. Booking Form - Land Tour Packages 6. Booking Form - Tour Packages 7. Booking Form - Car Rental 8. Booking Form - Euro Rail Pass 9. Booking Form - Japan Rail Pass |
| Option 3 – Book via Online Forms
You can look up on our website at www.airfares.com.sg. To make your booking online, please click on the following forms: |
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1.
Booking Form - Air Ticket 2. Booking Form - Star Cruise 3. Booking Form - Hotel 4. Booking Form - Free & Easy Packages 5. Booking Form - Land Tour Packages 6. Booking Form - Tour Packages 7. Booking Form - Car Rental 8. Booking Form - Euro Rail Pass 9. Booking Form - Japan Rail Pass 10. AIG Travel Insurance Application Form |
| Option 4 – Book via Walk-in |
| Walk-in to Misa Travel Ticketing Office. |
| Click here to view Our Office Address |
| How to make an enquiry? |
| Customers who require additional information on products and who have not yet decided to book, may select any of the options below: |
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1.
Enquiry
Form - Air
Ticket
2. Enquiry Form - Cruise 3. Enquiry Form - Hotel 4. Enquiry Form - Land Tour 5. Enquiry Form - Free and Easy 6. Enquiry Form - Tour packages 7. Enquiry Form - Car Rental 8. Enquiry Form - Euro Rail Pass 9. Enquiry Form - General |
| How to check my flight status? |
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1. Check Flight Status via Online 2. Check Flight Status via Email 3. Check Flight Status via Telephone 4. Check Flight Status via Fax 5. Check Flight Status via Walk-in |
| Option 1 – Check Flight Status via Online |
| If you have any existing booking with Misa Travel, you may check your booking online. Please click here to check |
| Please input the following particulars to retrieve your booking itinerary: |
| 1. Abacus Booking Reference given by Misa Travel 2. Passenger's family name or surname 3. Email Address |
| Option 2 – Check Flight Status via Email |
| You may also enquire your flight status by sending an email to our Customer Service Team. Please
click here to check. |
| Option 3 – Check Flight Status via Telephone |
| Call Misa Travel at
(65) 6538 0318. If we do not have an available ticketing staff to attend to you immediately, please leave us your contact details and we will respond to you when the next person becomes available. |
| Option 4 – Check Flight Status via Fax |
| Please print out the form provided below and fill up the necessary information.
Then fax it to us at: (65) 6536 5895 / (65) 6532 3816. Please click here for form. |
| Option 5 – Check Flight Status via Walk-in |
| Walk-in to Misa Travel Ticketing Office. |
| Click here to view Our Office Address |
| How to make changes to my flight schedule(s)? |
| 1. Change flight schedule 2. Cancel booking Please refer to the terms and conditions stated below for any cancellation of bookings. |
| Change flight schedule |
| Option 1 - Make Changes in Flight Schedule via Email
You may make changes in your flight schedule by sending a request to our Customer Service Team. Please click here |
| Option 2 - Make Changes in Flight Schedule via Telephone Call Misa Travel at (65) 6538 0318. If we do not have an available customer service staff to attend to you immediately, please kindly leave us your contact details and we will respond to you when the next person becomes available. |
| Option 3 - Make Changes in Flight Schedule via Fax Please print out the form provided below and fill up the necessary information. Then fax it to us at: (65) 6536 5895 / (65) 6532 3816. Please click here for form |
| Option 4 - Make Changes in Flight Schedule via Walk-in Walk-in to Misa Travel Ticketing Office. Click here to view Our Office Address |
| Cancel booking Please refer to the terms and conditions stated below for any cancellation of booking(s). |
| Option 1 - Cancel Booking via Email
You may cancel your booking(s) by sending a request to our Customer Service Team. Please click here Option 2 - Cancel Booking via Telephone Call Misa Travel at (65) 6538 0318. If we do not have an available customer service staff to attend to you immediately, please kindly leave us your contact details and we will respond to you when the next person becomes available. Option 3 - Cancel Booking via Fax Please print out the form provided below and fill up the necessary information. Then fax it to us at: (65) 6536 5895 / (65) 6532 3816. Please click here for form. Option 4 – Cancel Booking via Walk-in Walk-in to Misa Travel Ticketing Office. Click here to view Our Office Address |
| Terms and Conditions for Ticket Cancellation and Refund Penalties as follows: |
| 1.While making a flight reservation is free, once you
authorize us to issue ticket(s), cancellation of the ticket(s) thereafter will require a cancellation fee. As charges vary depending on the airlines and the respective offer's terms and conditions, please check with us.
2.Special bulk ticket(s) may have no refund value and are not transferable once issued. As such, in the event of cancellation or amendment of booking(s) once authorization has been given by the passenger to issue ticket(s), the passenger will have to bear full amount of bulk ticket price. 3.Air tickets that are refundable are subject to airline refund fee of S$75 per ticket. 4.Some airlines impose penalties if you missed your flight. As the terms and conditions vary among respective airlines, please check with us on the charges. Typical No Show Fee charges range from S$150 and above. This fee was imposed by the airlines for seat wastage. |
| How to issue ticket(s)? |
| Option 1 – Issue Ticket via Telephone Call Misa Travel at (65) 6538 0318. Please give us 3 days advance notice to issue ticket(s) and to arrange for self-collection or delivery. This advance notice is necessary as some promotional offers may require tickets to be issued at the airline office. It will take a longer turnaround time to issue ticket especially during peak seasons. Option 2 – Issue Ticket via Walk-in You can walk-in to Misa Travel premises during office hours. |
| Our Business Hours Monday to Friday: 9.00 am to 6.00 pm Saturday: 9.00 am to 1.00 pm We are closed on Sundays and Public Holidays. Click here to view Our Office Address |
| Gentle Reminder If every sector in your flight reservation is confirmed and you are definite on your travel plans, please issue your tickets early to avoid possibility of auto-cancellation of your flight reservation by the airlines due to missed ticketing deadlines. This is especially important during peak seasons, where there are long waiting list for the flights that you are confirmed on. Auto-cancellation of booking due to ticket deadlines can occur if we are unable to contact you when the ticket deadline given by the airline approaches and is subsequently lapsed. Please check with our staff for your ticketing deadline at the point of booking. If a ticketing deadline is advised to you, please observe to it strictly to avoid auto-cancellation. If your flight reservation has sectors which is still on waiting list, Misa Travel will do our best to find seats or suggest alternative date(s), flight schedule(s), or other airline(s) for you. |
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How to collect ticket(s)? You can collect the air ticket(s) after 3 working days upon authorization of the passenger concerned. Please call Misa Travel to ensure that your ticket is ready for collection to prevent any waste trip. Tickets can be self-collected at Misa Travel Ticketing Office. Click here to view Our Office Address |
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How to request for delivery service? You can request to deliver the ticket(s) to you. Please provide us with the following details: - Name of the person to be delivered to. - Your preferred address Click here to view Mode of Payment (e.g. Cash/cheque/credit card) Please check with our customer service team for further details. A service fee will be levied to the air ticket. Click here for FedEx Tracking |
| How to make payment? |
| Full payment is required upon collection/delivery of ticket(s). You may make payment using the following methods as follows: Pricing Policy : Please take note that all prices displayed is in Singapore Dollars unless otherwise stated. Option 1 – Cash We accept cash in Singapore Dollars for payment. Please request for a payment receipt if you are paying by cash. Option 2 – Cheque For cheque payment, please provide a photo ID and details below for verification purposes: - Contact Number - Address - NRIC |
| Conditions for
Cheque Payment: |
| Option 3 – Credit Card We accept VISA, MASTERCARD, AMEX and DINERS. Option 4 – Telegraphic Transfer (T/T) Payment is to be made in Singapore Dollars through telegraphic transfer to the following bank: Bank Name: DBS Bank Ltd (Singapore) Branch: DBS Bank South Bridge Road Account Name: Misa Travel Pte Ltd Account 2 (Current Account) Account No: 010-900910-8 Conditions for T/T Payment: 1. Customers can make payment via Internet Banking to transfer your CASH funds into MISA Travel's DBS Bank A/C No 2 2. Customers who wishes to bank in Cheque Payment directly into MISA Travel DBS Bank A/C No 2, will have to wait until the effects of your cheque has been cleared by our DBS Bank before your payment is considered as GOOD PAYMENT and the air tickets will then thereafter be issued. This will usually require a waiting period of at least 3 working days. 3. Customers who require to collect their tickets urgently are requested to kindly make payment using CASH MONIES via ATM or Internet Banking or by making payment over our Store Counter. 4. Customers' T/T payment from a non DBS or POSB Bank Accounts will require 3 working days to clear the effect of the Bank Transfer. Option 5 – Payment via ATM You can also make payment using DBS Bank ATM to transfer the payable amount of money directly into Misa Travel Bank Account. Payment is to be made in Singapore Dollars to the following bank: Bank Name: DBS Bank Ltd (Singapore) Branch: DBS Bank South Bridge Road Account Name: Misa Travel Pte Ltd Account 2 Account No: 010-900910-8 |
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Electronic Ticket What is an E-ticket? |
| For some flight bookings, you will be given an Electronic Ticket (E-Ticket), which is a new form of Ticketless Travel introduced by the airlines. With Ticketless travel, you will not have any traditional Physical or Manual Air Ticket, and instead you will be given a printout copy of an E-Ticket Receipt and a copy of your Flight Itinerary. |
| How to check-in with E-ticket? |
| At the airport check-in counter, you will be required to present your Passport to receive your Boarding Pass. We do, however, recommend that you bring along your Electronic Ticket (E-Ticket) Receipt and your Flight Itinerary when you travel ticketless, in case the immigration authorities require proof of purchase. |
| How to receive your E-ticket? |
| 1. You can request your Travel Consultant at MISA Travel to send you your
Electronic Ticket Receipt and your Flight Itinerary either by Email or by
Fax or by Post Office Mail. 2. You may also opt to collect your Electronic Ticket Receipt and your Flight Itinerary at our office if you wish to meet up personally with a Travel Consultant at our office location. |
| For more details or clarifications on
E-Ticket, please kindly contact your MISA Travel Consultant at (65)
6538-0318 or email at
customerservice@misatravel.com. We are pleased to assist you with any questions you may have. Thank you for your kind patronage. |
| Example of E-ticket |
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| Example of Itinerary |
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