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What are the Passenger's Responsibilities?
1 Passenger Names All passengers names must be provided as shown in their passports
2 Flight Details Please verify and confirm that the travel dates and flight details on your Itinerary are correct.
3 Entry Visas Please ensure all compulsory Entry Visas are duly applied and obtained for all countries of visit.
4 Transit Visas Please ensure all Transit Visas are duly applied for all stopovers and transit countries.
5 Passport Validity All passports must have at least 7 months of validity upon completion of return journey.
6 Biometric Passport Biometric Passport is required for all passengers transiting or travelling to USA.
7 Visitors to USA Visitors to USA are required to apply ESTA Authorization.
8  Ticketing Deadline Please issue your air tickets before your ticketing deadline to avoid flight auto-cancellation.
9 Travel Insurance Please purchase adequate travel insurance policy for your own protection.
10 Penalty Charge Once tickets are issued, there are applicable penalty and admin charges for any changes or cancellation to your booking. Please refer to the exact conditions of the specific booking and/or contact our Travel Consultant for more details.
11 Child Fare To qualify, the child must still be below 12 years old upon the return journey.
12 Infant Fare To qualify, the infant must still be below 24 months old upon the return journey.
13 Flight Reconfirmation Please reconfirm your flight departures at least 72hrs ahead for all applicable airlines.
14 llnesses, disabilites and assistance Please inform us at the time of booking if you are suffering from any illnesses, disabilities and/or require assistance for the entire duration of your flight(s).

1) How to make a Booking or Enquiry?
1.1 Telephone Call MISA Travel Call Centre at (65)6538 0318. If we do not have an available ticketing staff to attend to you immediately, please leave us your contact details and we will respond to you when the next Ticketing Staff becomes available.
1.2 Online Booking Click here to make a booking online.
1.3 Request Forms & Enquiry Forms Click here to view all available enquiry forms and booking request forms.
1.4 Walk-in Click here to view the location of our office.

2) What is our Business Operating Hours?
2.1 Operating Hours Our Business Hours are
Mondays to Fridays 9am to 6pm
Saturdays 9am to 1pm
Sundays and Public Holidays Closed

3) What is Booking Deadline?
3.1 Definition Upon every completed booking, MISA Travel will advise all passengers a date called the Ticketing Deadline. As MISA Travel does not require any upfront deposit or immediate payment at the point of booking of flight (unless it is a special airline promotion that requires immediate ticket issuance and immediate payment upon booking), all definite passengers must pay & and inform MISA Travel to issue the booking before the given Ticketing Deadline.
3.2 What happens if my booking passes the Ticketing Deadline? Once the deadline is crossed and over, if the booking is still not issued, the entire booking will be automatically cancelled.
3.3 What happens if the deadline is due and my booking status is still on waitlist? If your booking is still on waitlist when the deadline is due, we are unable to issue any tickets. Once the deadline is over, the entire booking will be automatically cancelled.

You may request for MISA Travel to make a booking with the same information, but please take note that this new booking is subject to seat availability and possibly, different booking conditions.
3.4 Important Notes In this respect, all flight bookings are deemed tentative only and may be subject to auto-cancellation at any time, without any penalty for our customers or any liability on MISA Travel unless the air tickets have been issued and full payment has been received by MISA Travel.

We would like to encourage you to contact us early before your assigned ticketing deadline is due, and to give us instruction to issue your tickets and to make your payment early so as to avoid auto-cancellation of your flight reservation by the airline.

4) How do I Pay and Issue my e-Ticket?
Full payment is required upon your request to issue tickets using the following modes of payments:
4.1 Cash
  • We accept cash in Singapore Dollars unless otherwise stated. Please ask for a payment receipt as proof of payment.
  • You may walk in to make payment during our office hours
    Mondays to Fridays 9am to 6pm
    Saturdays 9am to 1pm
    Sundays and Public Holidays Closed
    Click here to view a location map of our office.
4.2 Cheque
  • Please provide a Photo ID for verification purposes with contact number & address.
  • Cheque must be received by MISA Travel at least 5 working days before your departure date.
  • This requirement is necessary to allow us to reach the customer in the event that the effects is not cleared by the bank.
  • You can mail your cheque in advance to us for clearing of your payment before ticket issuance/collection at our office or delivery of the tickets to you at your office/home island-wide.
  • Tickets can however be released immediately for cheque payments if you provide a credit card for us to charge in the event of a bad cheque. Once your cheque is cleared by the bank, we will void your charge slip and mail it back to you.
  • Any returned cheque will be subjected to a minimum of SGD200 penalty for administration fees.
  • Customers who wish to bank in Cheque Payment directly into MISA Travel DBS Bank Account will have to wait until your cheque have been cleared by our DBS Bank before your payment is considered as GOOD PAYMENT and the air tickets will then thereafter be issued. This will require a waiting period of at least 3 working days.
4.3 Credit Card
  • All credit card transactions are subject to a service fee.
  • We accept the following cards:
    • Visa
    • Mastercard
    • American Express (not applicable for online payment)
  • Making payment online
    • Applicable to Visa and Mastercard cardholders only.
    • Subject to service fee
    • Please furnish us with the following documents for verification:
      • Image copy of your credit card (front & back)
      • Image copy of credit card holder's passport or photo identification
      • Image copy of travelers' passports or photo identification if the credit card holder is not part of the traveling party
      Please scan them into digital format files (JPEG or PDF) and email to customerservice@misatravel.com . Please contact a member of our customer service for the appropriate fax number if you wish to fax to us.
    • All transactions are subject to approval by our credit card processing department. Matters concerning approval will be notified to you accordingly.
4.4 Telegraphic Transfer
  • Payment is to be made in SGD through Telegrahic Transfer our DBS Bank Account. Please contact us at (65) 6538-0318 or email at customerservice@misatravel.com for our bank account information.
  • For overseas transfer, any and all bank service charges will need to be borne by the payee.
4.5 ATM / Internet Banking Funds Transfer
  • Payment is to be made in SGD through ATM Transfer to one of our following banks:
  • Clearing Period
    Immediate : For transfer from and to accounts within the same bank
    3 working days : For transfer between accounts from 2 different bank, eg UOB to POSB
  • Please send an email to the following 2 email addresses to inform us of your successful transfer
  • Please obtain a written acknowledgement from your travel consultant on our reception of your funds transfer.
4.6 NETS Not available
4.7 Important Notes
  • Please kindly note that your e-Tickets will not be automatically be issued unless MISA Travel Ticketing Staff has acknowledged acceptance of your payment and will notify you that your e-Tickets have been issued accordingly. Kindly take note that we require at least 2 working days to issue your e-Tickets.
  • Please note that MISA Travel reserves the right to reject any customer's payment if the Ticketing Deadline has already expired and the seats have been auto-cancelled.
  • If every sector in your travel arrangement is confirmed and you are definite on your travel plans, please issue your tickets early to avoid the possibility of auto-cancellation of your booking due to missed ticketing deadlines. This is especially important during peak seasons, where there are long waiting list for the flights that you are initially confirmed on. Auto-cancellation of booking due to ticketing deadlines can occur if we are unable to contact you when the ticketing deadline given by the airline approaches and is subsequently lapsed. Please check with our Ticketing Staff at the point of booking. If a ticketing deadline is given to you, please observe it strictly to avoid auto-cancellation.

5) How do I obtain my e-Ticket after I have made payment?
Upon receiving your full payment, we will proceed to issue your booking.
5.1 e-Tickets You may request to obtain using one of the following options:
  1. Fax - Please give us your fax number
  2. Email - Please advise us your email address
  3. Post - Please advise us your local postal address
5.2 Manual / Physical Ticket You may consider the following options:
  1. Self Collection - Click here to view a location map of our office.
  2. Delivery Service - Please provide us with the name & address to be delivered to. Do note that this service is chargeable. Please contact your travel consultant for a delivery fee quotation.

6) What is an Electronic Ticket (e-Ticket)?
6.1 What is e-Ticket e-Ticket, also known as Electronic Ticket, is a new form of ticketless travel introduced by the airlines. With ticketless travel, you will not have any traditional physical or manual air ticket, but instead, you will be given a prinout copy of an e-ticket receipt.
6.2 How do I check in with e-Ticket? You will only need to present your passport at the airport check-in counter. However, we do recommend you bring along a copy of your e-Ticket and flight itinerary, in case the immigration authorities require proof of purchase.
6.3 Sample This is how an e-ticket will look like:

E-Ticket Sample

7) How do I make changes or cancel my booking?
How do I submit my ticket for refund?
7.1 Amending my booking Please refer to the applicable booking conditions, ticket restrictions and MISA Travel's Sales Terms and Conditions, or contact your travel consultant for procedures on making changes to your booking. You can request for changes by:
7.2 Cancelling my booking Please refer to the applicable booking conditions, ticket restrictions and MISA Travel's Sales Terms and Conditions, or contact your travel consultant for procedures on making changes to your booking.

Before tickets have been issued
Please contact us by:

After tickets have been issued
You are not allowed to make any cancellations. You will need to submit your tickets for refund. Please contact us to verify if the tickets are eligible for refund. Do note that it may take up to 6 months to process the refund application before you can be refunded.
7.3 Refund Application Before we can submit your tickets for refund, please refer to the applicable booking conditions, ticket restrictions and MISA Travel's Sales Terms and Conditions, or contact our travel consultants to verify the eligibility of refund for your tickets. If your tickets are eligible for refund, the process will be as follows:
  1. Obtain a written acknowledgment from your travel consultant on the refund application.
  2. Submit the tickets and apply for an refund to the airline
  3. As soon as the refund payment is ready from the airline, MISA Travel will process the refund payment to the customer
  4. This process may take up to 6 months
Do note that all refund applications are subject to the individual airline's approval, as well as applicable MISA Travel's administrative fees.

8) How do I check my Booking Status?
8.1 By telephone You can reach us by phone at (65) 6538-0318. Please contact either the travel consultant who is serving you, or any of our customer service officer. If we do not have an available ticketing staff to attend to you immediately, please leave your contact details with us so that we can respond to you when the next consultant becomes available.
8.2 By email Please drop a mail to the travel consultant who is serving you, or you can send a mail to customerservice@misatravel.com.
8.3 By walk-in Please take note of our office hours before coming down to our office.

9) How do I buy a Travel Insurance
9.1 By telephone You can reach us by phone at (65) 6538-0318. Please contact either the travel consultant who is serving you, or any of our customer service officer. If we do not have an available ticketing staff to attend to you immediately, please leave your contact details with us so that we can respond to you when the next consultant becomes available.
9.2 Online Please click here to purchase your travel insurance online.
9.3 By walk-in Please take note of our office hours before coming down to our office.

Sales Terms and Conditions
The full copy of MISA Sales Terms and Conditions is available by clicking here. All bookings and purchases made by you are bound by the Sales Terms and Conditions.
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