General conditions of use

1. Passes are strictly personal and non-transferable. Presentation of passport to train personnel upon request is compulsory.

 

2. In Europe, to activate a pass in the country for which the pass is valid, the pass holder must have the following entered on the pass by a railroad official (not the conductor), at a ticket window and before boarding the first train: the first and the last days of validity of the pass, the pass holder's passport number and the railroad office stamp. Before boarding the first train of the day, the pass holder must enter the date of use in ink in the corresponding box in the calendar, in chronological order. Passengers are subject to a fine in local currency if they are found travelling with a pass that has not been validated or which the date in the corresponding box in the calendar has not been entered.

 

3. Passes are valid for unlimited travel, within the validity of the pass, in the class for which the pass is issued (a first class pass may be used in 2nd class).

 

4. Passes are valid from midnight to midnight during the period indicated on the pass. 7pm rule: for an overnight trip on a direct overnight train leaving after 7pm, the next day's date must be entered and the entire trip must fall within the validity of the pass.

 

5. A Pass does not guarantee a seat on a train or on a ship unless a reservation is secured in advance. On some trains, such as Eurostar, TGV, Lyria, etc, and ships a reservation is mandatory. The pass holder must present his pass together with his reservation in order to use these trains/ships. Seats reservations are highly recommended during peak and holidays periods. Passholder fares are yield managed and fare availability is limited.

 

6. Seats reservation, sleeper accommodations, meals, refreshments, and luggage checking etc. are not covered by the pass, must be paid for separately and are subjected to availability.

 

7. A pass is neither refundable nor replaceable if lost or stolen. You will be eligible for a refund or exchange if cancellation has been carried out in a timely manner, in accordance with the time limits associated with your pass. To qualify for any refund, the pass must be totally unused prior to validation  and in its original pass cover. No refund can be made in the country of travel. Seat reservations, handling and shipping fees are non-refundable. Any allowed refund is subject to a minimum 15% cancellation fee plus any issuance office fees depending on the pass purchased.

1. Certain trains such as Artesia, Berlin-Warsaw Express, Brussels-France TGV, City Night Line, Elipsos, Eurostar, Lunea Night Trains, Lyria, Paris-Luxemborg TGV, Spanish trains, TGV, Thalys, Trenitalia Domestic and International trains...) require mandatory reservation. To travel onboard "Global Fare" tickets are issued combining the transportation ticket and the reservation. Only valid for travel on the date/time indicated on the tickets.

 

2. You will be eligible for a refund or exchange if cancellation has been carried out in a timely manner, in accordance with the time limits associated with your ticket. No refund can be made if the original ticket cannot be produced. No refund can be made in the country of travel. Handling and shipping fees are non-refundable. Lost or stolen tickets are neither refundable nor replaceable.

1. Open tickets are generally valid for 1 MONTH on the specified route as per the vias mentioned on the ticket but there are some exceptions. Check the first and last day of validity, printed on the ticket itself. Journey must be completed at the latest by midnight of the last day of validity. Some French Open Tickets are valid for 1 day, journey must then be completed by the end of this day (midnight).

 

2. Reservations is not included in the open ticket price. Seat reservation which guarantees a physical seat/couchette/sleeper onboard a train is bookable with our Travel Consultant and highly recommended on certain trains such as EC and ICE in Germany. Night accommodations, meals, extra service onboard, luggage registration, etc. are not included either in the price of an open ticket.

 

3. You will be eligible for a refund or exchange if cancellation has been carried out in a timely manner, in accordance with the time limits associated with your ticket. No refund can be made if the original ticket cannot be produced. No refund can be made in the country of travel. Seat reservation, handling and shipping fees are non refundable. All refunds are subjected to a minimum 15% cancellation fee plus any applicable fee applied by the ticket issuer.