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| Trafalgar Booking Conditions |
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What's included in the tour price
• Inter-city Travel: By private motorcoach,
trains and ferries (see brochures for further details)
• Touring: By air-conditioned /
air-ventilated motorcoaches. Please note that on some
Regional European First Class Tours and London sightseeing,
motorcoaches without toilet facilities are used. In the
Middle East, air-conditioned / air-ventilated motorcoaches
(or minibuses) without toilet facilities are used. If due to
circumstances beyond our control coaches are used otherwise
than as advertised, a refund of US$10 per person will be
made.
• Trains: Tours LPRM & PARM use 6-person
couchette compartments. Tours LPRS, LPRL, PARS & PARL use
2-berth sleeper compartments.
• Air Transportation: Air transportation is
only included in the Land price when indicated on specific
itineraries.
• Hotel Accommodation: Prices are per
person and based on two persons sharing a twin-bedded room
with private bath or shower. When booking triple rooms
please note that the third bed may be a ‘roll-away’ bed.
Availability of triple rooms is limited. Note that single
rooms in European hotels are generally smaller than
twin-bedded rooms and European hotel standards, facilities
and services provided may vary from those in other parts of
the world and are often local in style. Many hotels in North
America are now 100% smoke-free. This smoke-free policy
includes all guest rooms, restaurants, lounges, meeting
rooms, public spaces, and employee work areas. Smoking in a
non-smoking room will result in a fine of up to US$350 per
room. Quad rooms are only available on Family Experiences
tours. Substitute hotels may be used at certain times and
will be of similar standard whenever possible.
There are a limited number of twin-shared rooms available
with our Room Share Service. Passengers who are members of
Hotel Frequent Traveller programmes are not entitled to earn
points with any of the hotels featured on a Trafalgar tour.
Special room requests such as handicapped,
smoking/non-smoking, adjacent, connecting or lower-floor
rooms must be requested at time of booking. These special
room requests cannot be guaranteed and are based on
availability at the time of check-in.
• Cruises: Per person prices are based on
two persons sharing a cabin with two berths, private shower
and toilet. A limited number of single cabins are available
at extra cost. On Nile cruises, triple rooms are only
available if the third occupant is a child under the age of
12.
• Tour Director: Escorted tours are
conducted in English only by a professional multi-lingual
Tour Director. Our European City Breaks include a Trafalgar
Representative in London and Rome only.
• Meals: In-flight meals and snacks are
served according to airline policy. Continental or buffet
breakfast on all European First Class tours except in
Ireland and provincial Britain (not including London) where
full national style breakfasts are served. Dinners are
included as detailed on itineraries. All meals are included
on cruises. In the USA and Canada, Full American breakfasts
are served when available. When not available, a Continental
breakfast is served. Dinners and lunches are included as
detailed on itineraries.
• Sightseeing: Excursions and entrance fees
to places of interest visited as detailed on each itinerary
with an English-speaking guide where necessary.
• Transfers: Between airports, hotels,
railway stations and piers, where indicated as per times,
locations and conditions specified in Trafalgar’s brochure.
• Porterage: Baggage handling for one
suitcase per person on tour, at hotels, is included in the
tour price. Due to limited coach capacity, this single bag
should have dimensions not exceeding 30"x18"x10"
(76x46x25cm) and weight not exceeding 50 lbs (23kg). A
charge of up to US$5 per travelling day will be collected by
the Tour Director if a second piece of baggage is carried,
or if the suitcase exceeds the established weight and/or
dimensions. However it cannot be guaranteed that more than
one suitcase will be carried. Hand luggage should be one
piece per person and should be limited in size (not
exceeding 30x28x14cm or 12”x11”x6”) so as to fit under your
coach seat or in the small overhead shelf. These are the
responsibility of each tour member and should be taken onto
the motorcoach with you. Please note that luggage with
telescopic handles and wheels will not fit in the overhead
compartments and can therefore not be accepted as carry-on
luggage for safety reasons.
Porterage at train stations is not included. Trafalgar will
not accept liability for any loss or damage to baggage or
any of the passenger's belongings. Passengers should report
any lost items to the Tour Director who will assist in
completing a lost property form that can be used for any
insurance claim in this matter. However, Trafalgar cannot
assist in locating any lost items once the passenger has
returned home.
Airlines may impose stricter weight and size limits for
luggage and may also charge fees for checked baggage,
including the first checked bag. Please check with your
airline(s) directly for baggage regulations and related
fees. Trafalgar is not responsible for additional fees
imposed by air carriers regarding baggage.
If you are taking the Galapagos Island Extension there is a
luggage weight restriction of 44 lbs.
• Tips and Taxes: All tips are included for
services on tour provided by dining-room waiters,
chambermaids and porters at hotels, airports and docks.
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What's not included in the tour price
• Airfares to and from your destination, except where
specified, airport taxes and fees; passport and visa fees;
airline fees for checked and/or excess baggage; airport
transfers except where indicated; insurances of all kinds;
tips to Tour Directors, motorcoach drivers, local city
guides and cruise staff; gratuities on ferries, trains and
cruise ships; porterage at train stations; laundry; phone
calls; minibar; beverages; meals not detailed in the
itinerary; optional excursions; and all items of a personal
nature. The tour price also does not cover costs and
expenses, including the return to your home, if you leave
the tour at your own volition or due to illness, or as a
consequence of official action by the government of any
country visited.
• Airline Seating: Seat assignment and
special meals can be requested at time of booking. Trafalgar
cannot guarantee confirmation of preferences. Frequent Flyer
miles can be accrued on most air carriers but upgrades using
mileage is not permitted. Seating is solely under control of
the airline and subject to change up until departure. Flight
delays and schedule changes are the sole responsibility of
the airline. *Port charges, government fees and taxes on
cruises are subject to change without notice. Rail/cruise+tour
combinations do not include tips on either the train or
cruise ship, these are the sole responsibility of the
passenger.
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RESERVATIONS AND PAYMENTS
Tour Only: $US200 Deposit Required within 7
days. Final Payment due 45 days prior to departure.
River Cruises & China: $US300 Deposit
Required within 7 days. Final Payment due 90 days prior to
departure.
1. Your tour reservation will be confirmed on receipt
of a non-refundable/non-transferable deposit (as outlined
above) per tour which must be within 7 days
of booking (except on some departures where space is limited
and your deposit may be required sooner. You will be advised
at time of booking) or the reservation will automatically be
cancelled.
2. Full and final payment is due no later than 90
days (River Cruises & China) or 45 days (Tour Only) prior to
your tour departure.
3. Trafalgar reserves the right to cancel the
reservation and impose cancellation charges should payments
not be received within the above specified periods.
Trafalgar we will not be responsible for lost reservations.
4. Your agent shall, on receipt of any monies, hold
such monies for each and every person named in the booking
until the booking s confirmed at which times those monies
shall be remitted promptly by you Travel Agent to us. All
such monies received by us will be deposited as required by
law. It is a condition of our confirmation of your booking
and acceptance of your deposit in respect of your tour, that
all monies paid by you to us through your Travel Agent,
whether by way of deposit of otherwise in respect of your
tour, may be disbursed by us as and when we see fit or in
respect of the services to be provided or fees payable under
the tour program, and the payment of a deposit or otherwise
for your tour, shall be deemed to be a direction to disburse
such monies as aforesaid.
5. Any special meal requirements will be made on a
request basis only. Trafalgar
cannot guarantee special meal requests nor will it
assume any responsibility or liability if passengers'
special meal requests are not fulfilled.
6. Any change or substitute of a passenger name
within 90 days (River Cruises & China) or 45 days (Tour
Only) will be deemed a cancellation, and applicable
cancellation fees will be applied.
7. Some tours offer add-on flights from London to
European gateways. This supplement must be paid in full
within 7 days of booking and is non-refundable.
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TRAVEL DOCUMENTS
Travel documents, including any air tickets and instructions for
joining your tour will be sent to you approximately 21 days prior to
tour departure (providing full payment has been received). If you're
leaving home earlier, please call us to request travel
documents in good time. Please also make sure that you provide your
Travel Agent with the flight details that are booked independently from
Trafalgar no less than 21 days prior to flight departure. |
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BOOKING CHANGES, CANCELLATIONS AND REFUNDS
Booking Changes:
A fee of US$30 per person (per change) will be
charged for any revision or alteration made to a reservation
after the booking is confirmed unless the change increases
the value of the booking. A change of tour date or tour
itinerary within 90 days (River Cruises & China) or 45 days
(Tour Only) prior to tour departure will be treated as a
cancellation, and normal cancellation fees will apply except
when the change is to an earlier tour departure of
equivalent or greater value, in which case a US$30 per
person amendment fee will be charged.
Cancellations and Cancellation Fees:
• If you cancel more than 90 days prior to a River Cruise or
China departure or 45 days prior to a Tour Only departure, a
cancellation fee equal to your deposit paid will be charged,
and this amount cannot be credited to any other booking.
• Notice of cancellation must be made in writing either
directly to Trafalgar or call us for more detail.
• The following scale of charges will apply when notice of
cancellation for a River Cruise / China tour or another tour
is given prior to tour departure.
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Tour Only (Land Tours) :
No. of days prior to tour departure* and Cancellation Free
as a % of total price:
Over 45 days: $US200 deposit
45 - 22 days: 25%
21 - 8 days: 30%
7 - 1 days: 50%
Departure day or later/no show: 100%
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River Cruise & China :
No. of days prior to tour departure* and Cancellation Free
as a % of total price:
90 days or more: $US300 deposit**
89 - 60 days: 35%**
59 - 30 days: 50%**
Less than 30 days: 100%**
Departure day or later / no show: 100%**
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*The departure date constitutes the date indicated on
Trafalgar's confirmation. If you do not join the tour on the
day of departure, cancellation fees will be 100%.
**Fare is defined as the cost of any cruise element bought
from Uniworld River Cruises Inc.
• Extra night hotel accommodation that is cancelled within
14 days of the booked date incurs a 100% cancellation fee;
For Canada and North America, accommodation cancelled
outside 14 days, a US$30 per person amendment fee applies.
For all other destinations, when accommodation is cancelled
outside 14 days, the cancellation fees are:
Over 45 days: US$30 per person
45 - 22 days: 25%
21 - 15 days: 30%
• Above mentioned cancellation fees are in addition to any
cancellation fees that may be levied by your Travel Agent.
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• Cancellation fee waiver: In the event
that one or more European/Mediterranean countries should not
grant you a visa, we have devised this unique scheme to
protect you against the necessary cancellation fees detailed
above.
- For tours costing up to US$1,200, waiver fee is US$89 per
person.
- For tours costing over US1,200, waiver fee is US$119 per
person.
Waiver fees are payable at the initial time of booking along
with the deposit and are nonrefundable. They do not apply to
cancellations due to changes of mind or for medical reasons.
To protect yourself against these and other eventualities,
you should ask your Travel Agent about a suitable insurance
policy.
Note: This scheme is applicable only in the event
that you provide documentary proof of having a visa
application refused. The waiver fee does not form part of
any cancellation fee calculation and once paid is
non-refundable.
• Airline Flights: If you purchase
intra-European/Middle Eastern air tickets from Trafalgar in
conjunction with any tour, the cancellation charge will be
100% of the cost of the flight if cancelled after booking.
Cancellation charges for the Land portion are shown above.
If a promotional airfare contained in this brochure is
broken or extended for any reason, an additional cost may be
incurred. Airfares are subject to change at any time.
changes to flight itineraries and name changes may result in
penalties charged by the Airline concerned and passed on to
the passenger.
Refunds and Penalties:
• Illness or Absenteeism: In the event of
your withdrawal from a tour after commencement for reasons
of illness, you must obtain a medical certificate in support
of any insurance claim. We regret that no refunds can be
made for absences from a tour, including but not limited to
missed meals or sightseeing. Trafalgar makes no
representation or guarantees concerning reimbursements of
funds paid by you under any insurance claim.
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GENERAL INFORMATION AND CONDITIONS
• Tour Prices: Are based on costs,
charges, tariffs, rates, prices, taxes, levies and
exchange rates as at time brochures went to print.
Should these change, the price of your holiday may
increase. No surcharges in respect of cost or currency
fluctuations will be made once payment for the deposit
of your land tour is received. This does not apply to
fuel surcharges and any taxes, charges or levies imposed
by any government or their agencies. In exchange for
these guarantees, no refund will be made if costs are
reduced. Please note that if the total tour price
increases by more than 10%, passengers will have the
right to cancel their tour within 7 days of notification
of the surcharge without penalty.
• Tour Participation: Children under 5
years of age are ineligible on coach tours. Children
under 8 years of age are ineligible on River Cruises.
Children under 18 years of age must be accompanied by an
adult. Passengers with disabilities are welcome on
Trafalgar's tours provided they are accompanied by a
companion capable of providing all necessary assistance,
and do not require special assistance from Trafalgar
personnel. Trafalgar reserves the right to refuse to
carry anyone if it is felt the individual cannot cope
with the requirements of coach tour travel and who may
require services and facilities that Trafalgar cannot
guarantee will be available. You agree to not hold the
Trafalgar group of companies responsible for any
decision made by any of them or any service provider to
refuse to carry you, provide any facilities or
accommodation to you or to provide any service to you.
For the benefit of all tour members, Trafalgar reserves
the right to accept or reject, or remove any tour member
whose conduct is considered to be incompatible with the
interests of other tour members. Trafalgar is not
responsible for any costs incurred if we have to
terminate a tour member’s tour due to unacceptable
behaviour.
Pets are not permitted on Trafalgar trips.
• Young Traveller 5 – 17 discount: A
child or teen under the age of 18 must be accompanied by
an adult. The young traveller must be the specified age
at the time of travel to be eligible for a 10% discount
and is limited to one young traveller discount per room.
This discount cannot be combined with our Travel with
Friends discount.
• Itinerary Variations: Trafalgar
constantly strives to improve tour itineraries and
features. If such improvements can be made, or
unforeseen circumstances beyond our control make changes
necessary - we reserve the right to vary itineraries and
to substitute hotels. At certain peak periods duplicate
departures may operate, and sometimes in reverse order
in which case hotels may vary from those stated on
itinerary pages in the Trafalgar brochure and website.
Trade fairs or other events occasionally cause changes
from scheduled hotels. In these and in other cases
substitute hotels may be used and will be of a similar
standard and location whenever possible. On tours that
include cruises the ship may be changed due to
operational reasons. Ports of call on Mediterranean
cruises may be curtailed if weather conditions do not
permit docking. On tours that include cruises the ship
may be changed due to operational reasons.
• Extended Stays: If you have arranged
with us extra night accommodation at a destination
before or after your tour, please understand your stay
will be at your sole expense as is the transfer from or
to the airport. Regrettably, Trafalgar cannot provide
free transfers in any European city to either the hotel
or airport for passengers booking extra night
accommodation before or after their tour. Please also be
aware that if your extra night hotel is not the hotel
where your tour begins, you will be responsible for your
own transfer arrangements at your own expense.
Additional transfers can be purchased from Trafalgar
(see brochures for further details or your travel
agent).
• Extensions/Land tours on River Cruises:
Trafalgar reserves the right to reschedule and/or cancel
land extensions or land tours if the minimum number of
participants (20 people) is not reached or for safety
reasons. If you cancel a pre or post extension ninety
(90) days or less before departure, penalties as shown
on the cancellation scale will apply to the price of the
extension.
• Arrivals and Departures: It is
essential to allow at least one day before and after
your tour if you are joining your Trafalgar tour in
London (see brochures for further details or your travel
agent).
• For your comfort: Trafalgar operate a
daily seat rotation system and particular seats on
coaches cannot be booked. Also there is a strict
non-smoking policy on board coaches; however, regular
comfort stops are made on travelling days.
• Tour Cancellation: Trafalgar reserves
the right to cancel or re-schedule any tour departure in
accordance with operating requirements or circumstances
beyond its control. Trafalgar is not responsible for any
other travel arrangement affected due to our
cancellations.
• Single Travellers: for single
travellers purchasing the Twin Share option, please note
that there is a no smoking policy in all shared rooms.
• Travel Insurance: Trafalgar
recommends that all passengers purchase comprehensive
travel insurance. Certain countries have a requirement
for foreign visitors to have valid medical insurance on
entry. Trafalgar cannot be held responsible if a
passenger is denied entry for being unable to provide
details to the authorities of such insurance.
• Complaints procedure: Should you have
a complaint in respect of your holiday, you should
inform your Tour Director/Representative immediately. If
the matter cannot be resolved after the Tour
Director’s/Representative’s best endeavours to do so
during the holiday, your complaint can be made in
writing to your local Trafalgar office.
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RESPONSIBILITY
Trafalgar Tours (Bermuda) Limited, (Destination America Inc
for USA & Canada), Trafalgar Operations Limited, Brendan
Worldwide Vacations (South America) and Uniworld S.A (River
Cruises & China) referred to as the Operators, are the
agents for Trafalgar Tours International Ltd., who have
empowered the Operators on its behalf to undertake the
following duties:
1. The Operators shall be responsible to the
passenger for supplying the services and accommodations
described in this brochure, except where such services
cannot be supplied or the itinerary used is changed due to
delays or other causes of whatever kind or nature beyond the
control of the Operators. In such circumstances, the
Operators will do their best to supply comparable services,
accommodations and itineraries and there shall be no refund
in this connection.
2. This website represents the entire agreement
between the passenger and the above mentioned Operators.
3. In the absence of their own negligence, neither
the Operators nor their agents or co-operating organizations
shall be responsible for any cancellations or for acts of
any other service providers concerned, diversions or
substitution of equipment of any act, variations,
postponements, omission or default whatsoever by air
carriers, land carriers, hoteliers or hotels, transportation
companies, or any other persons providing any of the
services and accommodations to passengers including any
results thereof, such as changes in services, accommodations
or facilities necessitated by same. Nor shall they be liable
for any loss or damage to baggage or property, or for
injury, illness or death, or for any damages or claims
whatsoever arising from loss, negligence or delay from the
act, error, omission default or negligence of any person not
its direct employee or under its exclusive control,
including any act, error, omission, default, or negligence
of any country, government or governmental authority,
officer or employee. All baggage and personal
effects are at all times and in all circumstances at the
risk of the participant. Baggage cover is recommended.
The Carriers, accommodation and other suppliers providing
services are independent contractors and are not agents,
employees, servants or joint ventures of the operators or
their affiliates. All certificates and other travel
documents for services issued by the operators are subject
to the terms and conditions specified by the carriers and
suppliers and to the laws of the countries in which the
services are supplied. Carriage by sea is subject to the
Carrier’s Conditions of Carriage, which are expressly
incorporated into this contract, copies of which are
available upon request. The Operators are not responsible
for any criminal conduct by third parties.
4. Where the passenger occupies a motorcoach seat
fitted with a safety belt, neither the Operators nor their
agents or co-operating organisations or service providers
concerned will be liable for any injury, illness or death or
for any loss or damages or claims whatsoever arising from
any accident or incident, if the safety belt is not being
worn at the time of such accident or incident.
5. Transportation companies, airlines etc. are not to
be held responsible for any act, omission or event during
the time passengers are not on board planes, transportation
or conveyances. We rely on international conventions which
may apply to the services provided by us, our suppliers or
agents with respect to any claim of any nature brought by
you against us as a result of the provision of those
services. International conventions that may apply include:
Warsaw Convention 1929, (as amended by Hague Protocol and
Montreal protocol) in relation to air travel, or Montreal
Convention; the Berne Convention for rail travel; Athens
Convention 1974 for carriage by sea; the Geneva Convention
for carriage by road and the Paris Convention 1962 for
hotels. We are to be regarded as having all benefit of these
conventions on limiting our liability in relation to any
claim for death, injury, loss, damage and delay to
passengers and luggage. Enrolment in and payment for a tour,
shall constitute agreement and acceptance by the passenger
of the terms and conditions set forth in our brochure which
cannot be varied except in writing by an officer of the
Company.
6. All matters arising are subject to English law.
7. In the case of computer or human billing error we
reserve the right to re-invoice passengers with correct
billing.
8. Every effort is made to ensure brochure and
website accuracy, however Trafalgar cannot be held
responsible for printing or typographical errors, or errors
arising from unforeseen circumstances.
All bookings made with any provider of any transport,
facilities, meals, other goods or of any services are
subject to the terms and conditions imposed by them in
relation to matters not covered particularly and expressly
by our agreement with any of the above-mentioned Operators
in the Trafalgar group of companies.
If you decide that you do not want to visit a country or
part of a country you intended to visit because of any law,
condition or requirement of any government authority,
official, servant or agent, you are responsible for any
costs, expenses, charges, fees, losses or damage incurred as
a consequence and any cancellation or amendment fees.
None of the companies in the Trafalgar group of companies,
or any of their servants or agents, accept any
responsibility or liability for your acts, omissions,
defaults, conduct, state of health, condition or
circumstances.
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OTHER CONDITIONS
It is your responsibility to comply with the terms, conditions or requirements of any service provider, or any country or governmental authorities, or to bear any costs or losses incurred as a consequence of you not complying with them. |
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BOOKING ARRANGEMENTS
It is your responsibility to comply with the terms, conditions or
requirements of any service provider, or any country or governmental
authorities, or to bear any costs or losses incurred as a consequence of
you not complying with them. |
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Your Cruise Ticket Contract ( For River Cruise )
Transportation aboard the ship is provided solely by the shipowners
and charterers pursuant to the terms and conditions of the cruise ticket
contract that you will receive prior to embarkation. A copy of the form
of the cruise ticket contract terms and conditions will be provided upon
request. Please note that the cruise ticket contract includes a clause
specifying the courts of Basel Switzerland as the exclusive forum for
resolving disputes. The cruise ticket contract is governed by the law of
Switzerland and is subject to limitations of liability and time limits
for making claims under the Athens Convention Relating to the Carriage
of Passengers and their Luggage by Sea, 1974 ("Athens Convention") and
the International Convention on Limitation of Liability for Maritime
Claims, 1976 ("1976 Convention"). |
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Things to Know Before You Go
• Passports & Visa: You are responsible for
all visas, permits, necessary health requirements, and any
other documents as required by laws, regulations and orders
of the countries visited. All passengers traveling in Europe
require a Passport, valid for 6 months beyond the conclusion
of their trip, and with appropriate visas. All passengers
travelling in Canada and the USA must be in possession of a
machine-readable passport and applicable visas. Some of our
tours enter a country more than once, therefore,
multiple-entry visas may be required for some countries.
Please contact your Travel Agent or applicable Government
authorities to get necessary travel information. It is the
responsibility of each passenger to have a valid Passport
and necessary visas, as well as to comply with entry, health
or other requirements of the countries visited
The Operators and/or their employees and their agents are
not responsible for passport, visa requirements, entry,
health or other requirements of the countries visited or for
any loss sustained by you for failing to comply with laws,
regulations, orders and/or requirements of countries
visited.
• Travel Documents: Your tour documents and
travel literature will be sent to you prior to departure.
Please read this information carefully, before departure -
as it contains a wealth of advice and essential information
to make your holiday as enjoyable as possible.
• Arrivals & Departures: It is essential to
allow at least one day before and after your tour if you are
joining your Trafalgar tour in London. (see brochures for
further details or contact your travel agent).
• Plan Your Budget: You are advised to do
this well in advance and be sure to allocate funds for
special events whilst on tour, such as theatre, celebration
meals, shopping and side trips, and most importantly,
Additional Optional Tours, see brochures for details or
contact your travel agent.
• Electricity: Electrical adapters are
needed if you wish to take along a hair dryer, electric
razor, etc. Most hotels in Europe supply 220 volts and 110
volts in USA and Canada. Check with your local electronic
store or department store to purchase necessary adapters for
such appliances.
• Holidays & Changes: During local or
national holidays abroad, certain facilities such as
museums, sightseeing tours and shopping may be limited. In
such instances and whenever possible; slight itinerary
adjustments are made by Trafalgar Tours to minimise
inconvenience to tour members. If, however, your enjoyment
might be diminished by such minor limitations, please check
with the respective national tourist office before selecting
a departure. Holidays, closing days and other circumstances
may change the day of the week for scheduled "dining out",
gala dinners, sightseeing and other activities.
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